Refund & Return Policy
Refund & Return Policy
At Soothe Haven, your satisfaction is our priority. Every order is covered by our 90-Day "Visible Improvement" Money-Back Guarantee.
Our 90-Day Guarantee
Use Soothe Haven Nerve Relief Lotion twice a day for up to 90 days from the delivery date. If you don't experience noticeable relief, contact us for a full refund — no complicated return process, no restocking fees, no questions asked.
How to request a refund
- Email us at contact@meloriafrance.com with your order number.
- Tell us briefly that the product didn't work for you (this helps us improve — it never affects your refund).
- Your refund is issued to your original payment method within 5–10 business days of approval.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with a photo and your order number. We will send a free replacement or issue a full refund immediately.
Order cancellations
You may cancel your order free of charge as long as it has not yet been shipped. Contact us as soon as possible after ordering.
Soothe Haven — Customer Support: contact@meloriafrance.com
Monday – Friday: 9am – 6pm · Saturday & Sunday: 10am – 5pm