Terms of Service
Terms of Service
Welcome to Soothe Haven. By accessing this website and placing an order, you agree to the following terms and conditions.
1. General
These Terms of Service govern the use of this website and the purchase of products offered on it. We reserve the right to update these terms at any time; changes take effect upon publication on this page.
2. Products & information
We make every effort to display our products and their properties as accurately as possible. Our products are cosmetic wellness products. Statements on this site have not been evaluated by Health Canada or the FDA, and our products are not intended to diagnose, treat, cure, or prevent any disease. If you have a medical condition, allergies, or are pregnant, consult your healthcare provider before use.
3. Prices & payment
All prices are displayed in the store currency, taxes included where applicable. Payment is processed securely at checkout through Shopify Payments and its supported payment methods. We never store your card details.
4. Orders & shipping
Orders are processed within 1–2 business days. Delivery across Canada typically takes 5–12 business days. Shipping is free on all orders of $50 and up. A tracking number is emailed as soon as your order ships. See our Shipping Policy for details.
5. Returns & refunds
All purchases are covered by our 90-day money-back guarantee. See our Refund & Return Policy for full details.
6. Intellectual property
All content on this website (texts, images, logos, product names) is the property of Soothe Haven or its licensors and may not be reproduced without prior written consent.
7. Limitation of liability
To the maximum extent permitted by law, Soothe Haven shall not be liable for any indirect or consequential damages arising from the use of this website or our products. Our total liability shall not exceed the amount paid for the order concerned.
8. Governing law
These terms are governed by applicable consumer protection laws. Any dispute will first be addressed amicably through our customer support.
Soothe Haven — Customer Support: contact@meloriafrance.com
Monday – Friday: 9am – 6pm · Saturday & Sunday: 10am – 5pm